Complaints procedure
Complaint form: Here you can download the complaint form, which will help you to smoothly process your complaint.
Warranty conditions: The chairs and armchairs are intended for sitting in single-shift operation in a normal office environment. The 24-month warranty period is valid exclusively for this type of use. For models from the Studio Plus collection, this period is extended to 60 months, and for the Global collection, it is specified in the description of individual models. The warranty for category C, R and SK upholstery fabrics is 24 months, for category E upholstery fabrics it is 60 months, for all other upholstery it is extended to 36 months. During the warranty period, the manufacturer will replace all parts that have been damaged by a material defect or manufacturing error free of charge. In these cases, the manufacturer replaces the defective parts, not the entire chair.
The warranty does not apply to damage caused by:
- natural disaster
- incorrect assembly
- negligent and inappropriate use
- failure to follow the manufacturer's (supplier's) instructions
The manufacturer reserves the right to change models without prior notice. Dimensions are for information only with a tolerance of ± 3 cm. The weights of the products listed in the price list are NET (without packaging) with a tolerance of ± 3 kg.
We believe that you will be satisfied with our product satisfied.
ANTARES a.s.